FAQs & Spa Basics

Gratuity is not included in the price for Viva’s spa or med spa services.  Tipping is 100% optional, but is gladly accepted for a treatment well done. Gratuities typically range from 20-25% of the treatment price or more, if you experience exceptional service.

To better serve you, please let us or your service provider — massage therapist, esthetician, laser technician, or injector — know if you are pregnant, or have any of the following issues: muscle or joint injuries, heart condition, high/low blood pressure, diabetes, fever, contagious skin condition or any other medical issue.

Also inform them if you are using Retin-A, Accutane, or any photosensitizing or keratolytic medications, or have recently had laser or plastic surgery. Any of the above scenarios may affect our ability to treat you.

At Viva Day Spa + Med Spa, we specialize in customized treatments that are based on individual guest needs. All aspects of our services can be customized, so please let your therapist know if you feel any discomfort or would like special attention on a particular area. Also, feel free to ask questions. The best experience always comes from honest, open communication with your therapist.

Viva Day Spa + Med Spa welcomes guests to experience the following services based on our age requirements:

• Guests under the age of 12 can only receive nail services and must be accompanied by an adult (one adult per child). They must be well behaved while in the spa and receiving services.
• Guests 12-17 years of age may receive body work, facials, wraps, scrubs, and hair removal services. A parent or guardian must accompany them to the spa, be present in the room for a 5-minute intake at the beginning of the service, and both parties will be required to sign a written consent.
• Guests 12 -17 years of age must wear a bathing suit or undergarments to receive body work, facials, wraps, scrubs or hair removal services.
• As with all of our guests, we ask that all conversation be kept to hushed tones to allow for ultimate relaxation for other clients receiving services. We reserve the right to terminate services at any point if we feel that any guest is not able to conduct themselves properly, or if they are affecting others services.
• The minimum age for cosmetic injectables is 18 at Viva Day Spa + Med Spa. This includes Botox, Dysport, lip filler, cheek filler, all Juvederm injections, Restylane injections, Sculptra, and Kybella.

We love kids, but ask that they not be present during your spa or med spa services. Children (babies, toddlers and school-age) are not allowed to accompany an adult into a Viva Day Spa + Med Spa treatment room or lounge. Children can wait in our lobby area while the other parent/adult is receiving a spa or med spa service, as long as they are accompanied by an adult/parent.

To ensure a serene, relaxing experience for all of our guests, we kindly ask that you turn off your cell phone ringer upon arrival at the spa and refrain from taking phone calls while in the spa. Turning your ringer off and texting during pedicure services is allowed.

Viva Day Spa + Med Spa accepts all major debit cards and credit cards, including American Express, Visa, MasterCard, and Discover. For security reasons, we no longer accept cash for payment. If you would like to leave a cash gratuity, please bring exact change since we are not able to make change.

Viva Day Spa Gift Certificates & Vouchers
Viva Day Spa gift certificates and vouchers can be used to pay for any spa treatment, med spa treatment, skin care product, or retail purchase at any of our Austin, Dallas, or Round Rock spa locations.

Please note that Viva Day Spa gift certificates and vouchers cannot be redeemed on Viva’s online store.

Please be respectful of others. We want all of our Viva Day Spa + Med Spa guests to have a relaxing and memorable experience.

Give us a call to book your appointment Monday-Sunday, 9am to 9pm. Or book an appointment online at your convenience.

All Viva Day Spa + Med Spa locations are open Monday – Sunday from 9am to 9pm.

Viva Day Spa + Med Spa accepts all major debit cards and credit cards, including American Express, Visa, MasterCard, and Discover. For security reasons, we no longer accept cash for payment. If you would like to leave a cash gratuity, please bring exact change since we are not able to make change.

Viva Day Spa Gift Certificates & Vouchers
Viva Day Spa gift certificates and vouchers can be used to pay for any spa treatment, med spa treatment, skin care product, or retail purchase at any of our Austin, Dallas, or Round Rock spa locations.

Please note that Viva Day Spa gift certificates and vouchers cannot be redeemed on Viva’s online store.

Care Credit

We accept CareCredit, the healthcare credit card, for select med spa treatments. Please scroll down to the Med Spa FAQs section for more details.

3rd Party Gift Certificates
Viva Day Spa + Med Spa does not accept Spa Finder Gift Certificates, Gift Bar gift certificates, or any 3rd party spa gift certificate.

You should arrive 15-20 minutes before your appointment to finalize any outstanding paperwork and unwind in our relaxation room. If you are running late, we may need to shorten your treatment to accommodate for the next scheduled appointment.

A valid credit card number is required to hold your reservation at Viva Day Spa + Med Spa. This policy applies even if you intend to pay with a gift certificate.

24 Hour Cancellation Policy

We understand that life can be busy and unexpected things happen. So, if you need to reschedule or cancel your spa or med spa appointment, Viva Day Spa + Med Spa requires 24 hours notice prior to your scheduled treatment.

If you cancel within the 24 hour period or do not arrive for your scheduled spa or med spa service, you will be charged a cancellation fee of $75. If the price of your scheduled service is less than $75, you will only be charged the full service price.

Because we are reserving the room and service provider time, if you do not arrive at your appointment and have not cancelled your service within the 24 hours cancellation period, we will need to charge the full service price to the payment method on file to ensure our employees are properly compensated for their time.

To reschedule or cancel your appointment, please give us a call.

Appointment Reminders

We’ll help you remember your appointment date/time with several reminders prior to your treatment. Viva Day Spa + Med Spa will send you an appointment confirmation, a reminder 48 hours prior to your scheduled service, and a final reminder 24 hours prior to your treatment.

Group Cancellation Policy

For groups of 6 or more guests, we require a notice of one week for cancellation of treatments.

Viva Day Spa + Med Spa gift certificates are available for purchase in multiple convenient ways:

• Give us a call to purchase a gift certificate by phone
• Purchase Viva Day Spa Gift Certificates online and deliver via email, USPS mail, or print it out at home
• Stop by any of our Austin, Dallas, or Round Rock spa locations purchase a spa gift card in person

Spa Gift Certificates: The Fine Print

• Viva Day Spa gift cards never expire.
• Viva Day Spa gift certificates can be used at any Viva Day Spa + Med Spa location towards any treatment, product, gift, or gratuity.
• Viva Day Spa gift certificates cannot be redeemed on Viva’s online store.
• No refunds are given for Viva Day Spa gift cards.
• We gladly offer spa gift certificate transfers and credit toward all Viva Day Spa services and products.
• Viva Day Spa gift certificates cannot be reissued if lost or stolen.

Viva Day Spa + Med Spa prices are subject to change without notice. In certain instances, our fee schedule may change before the pricing on our website or menu of services. Please confirm the price for your treatment with our reservationists when booking your appointment.

Viva Day Spa + Med Spa is not responsible for lost or stolen items.

Viva Day Spa + Med Spa reserves the right to deny services or stop services during treatment at the discretion of management.

Pre-purchase a series of 5 of the same Viva Day Spa + Med Spa treatment and receive a 6th treatment for free! It’s our version of a spa membership. Treat yourself to a series of facials, massages, manicures, pedicures, or any other spa treatments – and we’ll throw in a 6th service on our dime.

Please note that our series discount is only available for individual purchase and not valid for spa parties or spa group bookings.

Med Spa treatments, also referred to as medical spa or medi spa treatments, are elective, advanced, nonsurgical medical cosmetic procedures. View our menu of med spa treatments for detailed information the medical spa services offered at Viva Day Spa + Med Spa.

Viva Day Spa + Med Spa’s medical director is Aisha White, MD and supervises our Round Rock and Austin medical teams. A native of New Orleans, Dr. White is one of just six female board-certified plastic surgeons in Austin. In addition to leading the all female medical team at Viva Med Spa, Dr. White specializes in cosmetic and reconstructive plastic surgery at her private practice, Quintessence Plastic Surgery in Austin, Texas. See Dr. White’s med spa bio to learn more.

Viva Day Spa + Med Spa’s supervising physician in Dallas is Joseph Kelling, MD. Dr. Kelling is board-certified by the American Board of Plastic Surgery. In addition to leading the medical team at Viva Dallas, Dr. Kelling specializes in aesthetic facial, breast, and body surgery in private practice at Kelling Plastic Surgery in Dallas, Texas. See Dr. Kelling’s med spa bio to learn more.

Prior to performing any medical procedure, by law you must first be seen for a medical consultation for your safety. This appointment will last approximately 15-30 minutes. One of Viva’s physician assistants or nurse practitioners will complete a medical evaluation and treatment plan before medically clearing you to proceed with any med spa treatment.

When you call to book your first med spa treatment at Viva, our concierge will schedule an evaluation appointment. Once cleared, we will then schedule your medical spa treatment.

For medical spa services at Viva Day Spa + Med Spa, you will need a medical clearance once per year. Once our doctor or nurse practitioner makes an appropriate diagnosis and recommends a med spa treatment, you may receive the recommended treatment(s) for the following year without another visit with the nurse practitioner/physician assistant.

Viva’s Medical Director practices on-site at several of our locations on select days, but is not on site at all times.  Dr. White is available by phone in case of an emergency at all times. Appointments are available with Dr. White for cosmetic injectables.

No, Viva Day Spa + Med Spa does not accept insurance.

No, Viva Day Spa + Med Spa does not accept Medicare or Medicaid.

Viva is pleased to accept both Care Credit and Allē Payment Plans (by Cherry) to help pay for med spa treatments like Botox, Dysport, Dermal Filler, Laser Hair Removal, Fraxel, RF Microneedling and more. Our goal is to give patients the flexibility of paying for their favorite aesthetic treatments over time, on their terms. Get all of the details on both med spa payment plans.

At Viva Day Spa + Med Spa, we pride ourselves with being an upscale spa destination that is both welcoming and unpretentious. Your comfort is our priority.

Generally speaking, we recommend that you wear comfortable clothes. Before most of our spa and med spa treatments, you will be asked to remove your jewelry. That’s why we recommend you leaving bracelets and necklaces at home.

No worries. Our experienced staff will walk you through the treatment, explaining what you’ll be experiencing every step of the way from beginning to end.

Absolutely. Your service provider will ask you prior to your scheduled treatment if you would like to use the restroom. If at any time during the treatment you need to use the restroom again, just ask.

Sure thing. We have both male and female massage therapists. Please let us know your preference when you book your appointment.

This question is so popular our massage therapist wrote this blog to cover all of your pre-treatment and post massage questions: What To Do Before And After a Massage

We suggest either eating a light meal prior to a massage or coming on an empty stomach. It is best to avoid drinking alcohol or limiting the amount of alcohol you consume prior to massage.

Eating and drinking is perfectly fine prior to skin care, nail care,  and med spa appointments.

This is completely up to you. Most people choose to undress completely, and some choose to leave on their underwear.

Prior to your massage or facial, your service provider will exit the room for you to get completely comfortable. During a massage treatment, our massage therapists use a draping technique where the therapist will use the sheet to cover the entire body, except for the body part that is actively being worked on.

During a facial, you’ll wear a wrap under the sheet that allows your neck, arms and décolleté to be exposed for treatments. We do ask that any guests under the age of 17 wear a bathing suit or under garments while receiving massage or skin care services.

At Viva Day Spa, our therapists massage the back, neck, head, hands, feet, legs, arms, décolleté and gluteal muscles. If you would like to skip any of these areas, just tell your massage therapist. Or if you’d like special focus on one of these areas, let us know that as well. This is your time and experience, and we pride ourselves on delivering customized treatments that fit your specific need(s).

Swedish massage is a luxurious massage technique that melts the muscles and the mind using long fluid strokes with varying pressure to improve muscle tone, circulation and joint flexibility. This type of massage is generally less intensive than a Deep Tissue Massage. A fusion between Swedish massage and structural massage, Viva’s Deep Tissue Massage relieves aches and pains that are stored in the deepest parts of the muscles. Perfect for working out knots and alleviating stubborn tension and soreness. Read our blog post “Swedish vs. Deep Tissue Massage: What’s The Difference?”

Since massage therapy is releasing lactic acid from the muscles, it can sometimes leave you sore. This is only temporary though and is due to the lactic acid — which is crystallized in the muscle — being worked out. This is why it is so important to drink plenty of water following a massage. You need to help hydrate the tissue and flush the toxins being released.

Yes, however you must arrive early to shower. Please notify the front desk upon booking that you will be using the shower, and they will let you know how early to arrive prior to your appointment — so you can make your appointment time.

Yes, this is a great time to get a massage! The massage will help flush out lactic acid from the muscles and help relax the body.

No. We recommend waiting at least 48 hours after an acute injury due to possible swelling in the area. When you have swollen tissue it can be counterproductive to massage. You should ice any swollen areas and see a doctor if the swelling persists.

Waxing and sugaring are two techniques used to remove unwanted hair by removing the hair follicle from the root. Wax is hot and applied on the skin in the direction of the hair growth, then removed with a strip in the opposite direction of the hair growth. Wax is great for use on large body parts that are not sensitive, such as the legs, arms and back. It is also great for use on brows since it has an easy application process that can result in a high level of detail needed for brow waxes. At Viva Day Spa, we carry 3 types of waxes that are of high quality and are used for specific body parts based on their properties.

Sugar is a water-soluble substance made from honey, lemon and water. It is warm and has a consistency similar to taffy. The esthetician will take a ball of sugar and work it in her hand while wearing special textured gloves. The esthetician will apply the sugar to the body part by spreading the sugar against the direction of the hair growth, and then remove the sugar using a quick flinging motion. The sugar is removed in the direction of the hair growth, which results in less hair breakage. The esthetician will continue to use the same sugar ball to remove the rest of the hair for that body part. Sugar is great to use on smaller, more sensitive body parts since it does not adhere to live skin. It is most commonly used for bikini, Brazilians, lips and underarms. Sugar is also easily removed with a wet towel since it is water-soluble.

For 24 hours post-hair removal, we recommend avoiding contact with salt water, pools or jacuzzis. We also recommend avoiding sweating or physical exertion — including contact sports — 24 hours prior to hair removal services.

Usually you will leave with glowing skin! However, most facials come with extractions, so some redness may occur right after the facial. We do use a high-frequency wand with all facial treatments to lessen redness when and if it occurs.

We recommend bringing a pair of open-toe shoes or sandals that do not touch your toenails after your pedicure.

It can take your nails several hours to dry following a manicure or pedicure. It is best to wait to put closed-toe shoes on for as long as possible after your service to protect the integrity of your nail treatment.

We will not perform peels or hair removal services on pregnant women or on guests who are using Retin A, Accutane, Avage, Tazorac, Differin or any other medications that increase skin exfoliation or compromise the skin.  Peels or  hair removal cannot be performed on people who have recently had laser treatments, plastic surgery or a sunburn.

For optimal results and a more comfortable experience, hair should be between 1/4″ and 1/2″ in length. If hair is longer, please trim to 1/4″ prior to your appointment. We will not wax or sugar guests who are sunburned, using Retin A (currently or in the past 3 months), Accutane (currently or in the past 6 months) Differin or any other medications designed to increase skin exfoliation. After hair removal, we recommend avoiding sun exposure and excessive sweating to lessen the chances of bacterial infection.

At Viva Day Spa + Med Spa, a group is defined as 6 or more guests. If your party is more than 15 people, we recommend renting out the entire spa for a completely private experience.

Visit our Groups & Spa Parties page for more information.

Groups aren’t restricted to a specific spa menu — your guests are welcome to choose from any spa or med spa treatment available at Viva.

Absolutely! We offer the option to rent out the entire spa, giving your party exclusive access to our amenities and ensuring complete privacy while receiving services.

You’ll have the freedom to choose the music, arrange catering, and control the noise level to create the perfect atmosphere.

Pricing for Private VIP Parties is based on the duration of your event and the day of the week it is scheduled. For more information, please give us a call.

For details on food, beverages, and spa etiquette for your private party, see “What Else Do I Need to Know About Spa Parties?” below.

Yes! Our Austin Domain Northside and Dallas locations offer a private group room available to rent at $50 per hour — a fantastic addition to any group spa day. The private room gives your group a dedicated space to gather, relax, and celebrate before and after your services.

For details on food, beverages, and spa etiquette for your private room gathering, see “What Else Do I Need to Know About Spa Parties?” below.

Visit our Group Gatherings page for an overview of our spa party experiences.

• Groups of 1-5 Guests: you are welcome to book online. Or give us a call and a spa specialist will help coordinate your group gathering.
• Groups of 6+ Guests: please fill out our Group Request Form with details about your gathering. Our dedicated Group Coordinator will respond as quickly as possible (within 72 hours) to help you create the perfect spa gathering experience.

Yes. Group gatherings must be reserved with a credit card provided by the spa party organizer.

For payment, the total cost of the group reservation is divided into two deposits, each being 50% of the overall total. The first deposit is completed at the time of booking, while the second deposit is completed 1-week prior to the group reservation.

Please note that an 18% gratuity will automatically be added to treatments received by all spa parties with 5+ guests.

Any cancellations or changes must be made at least one week before your group spa day so we may adjust the final deposit to reflect the correct charges. Any cancellations made less than one week prior to your reservation are nonrefundable.

We understand that life happens and plans can change. That said, we do have a one-week cancellation policy for groups of 6 or more.

Any cancellations or modifications must be made at least one week prior to your group reservation. If changes are made before that window, your second deposit will be adjusted to reflect the updated total.

Please keep in mind that changes to appointments cannot be made on the day of your spa party due to room and staff availability. The full cost of the scheduled service, including gratuity, will be charged for:

• Any cancellations made less than one week prior to your group spa day, or
• A no-show by any guest.

A few more things to keep in mind as you plan your group spa day:

Before You Arrive

• Please ensure that all guests arrive at least 15 minutes prior to their appointment time.
• New guests will be required to fill out a short intake form. To help streamline this process, we will email all forms to the spa party organizer in advance so that these can be completed and brought with you on the day of your event.

Spa Etiquette

• When bringing in outside food and beverages, we kindly ask that food be lightly scented so as not to interfere with the spa’s aromatherapy experience, and that beverages be light-colored to prevent staining the furniture.
• Please be mindful of your group’s noise level, as other guests may be enjoying spa treatments in nearby treatment rooms. We appreciate your consideration in helping us maintain a peaceful environment for everyone.

If you are renting a Private Room or the entire spa for a Private Spa Party, you may bring champagne, wine, and non-cooked foods to your spa party. Finger foods like fruit, cheese, and desserts are some popular choices. Viva will provide glassware. We ask that you provide ice, silverware, plates, and napkins if you require them.

We kindly ask that food be lightly scented so as not to interfere with the spa’s aromatherapy experience, and that beverages be light-colored to prevent staining the furniture.

Sorry, no outside food or drink for group gatherings that are not renting the entire spa or the private room at our Austin Domain or Dallas locations.

Viva Day Spa gift cards are available for purchase online, by phone, or at any of our spa locations in Austin, Dallas, and Round Rock, Texas.

Yes, your gift certificate value can be used towards any spa treatment, med spa service, or product that Viva Day Spa + Med Spa offers. You can also use it towards gratuity.

Viva Day Spa + Med Spa gift certificates never expire.

Yes, you can redeem your Viva Day Spa + Med Spa gift card at any of our Austin, Dallas, and Round Rock spa locations.

Yes, the remaining value will carry over as a balance on your account. You can use the remaining balance for future Viva Day Spa + Med Spa service or retail purchases.

Yes, Viva Day Spa gift certificates can be used toward gratuity.

Sorry, we do not give cash refunds for Viva Day Spa gift certificates. We gladly offer credit towards all of our treatments and products or you’re welcome to use your credit to purchase a gift certificate for another person instead.

Yes!  We’re happy to transfer your Viva Day Spa gift certificate for you.

Viva Day Spa gift certificates cannot be reissued if lost or stolen but we can usually look up your name or the name of person who purchased the gift certificate and still access your credit as payment for services or products!

We do not currently accept Viva Day Spa gift certificates for purchases made on Viva’s online store.

Visit Online Booking and select your preferred Viva location. Next, choose your treatment, provider, and date + time. When prompted to log in, enter your email or mobile number, check your messages for a 6-digit verification code, then input this one time password to access your account. If you are new to Viva, you will be prompted to create a new account.

What information will I have to provide if I am creating a new guest account?

Just the basics: first name, last name, phone number, email address, birthday, credit card information and billing address.

Log into your Online Booking account, then choose “Appointments”. Here you can see your Past and Upcoming Appointments.

To reserve multiple services or consecutive appointments on the same day:

After you select your first service and employee, click “Add Another Service” to select a second service. Repeat to select any additional services.

To reserve services on an additional day or nonconsecutive appointments on the same day: Finish booking your first appointment, then begin the online booking process again to book your next service.

Visit our Group Gatherings page for an overview of our spa party experiences.

• Groups of 1-5 Guests: you are welcome to book online. Or give us a call and a spa specialist will help coordinate your group gathering.
• Groups of 6+ Guests: please fill out our Group Request Form with details about your gathering. Our dedicated Group Coordinator will respond as quickly as possible (within 72 hours) to help you create the perfect spa gathering experience.

Not all services that we offer are available to book online. Please give us a call to book any service that you cannot find through our online booking system.

If no times are available on the date you selected, you can check availability for other days and/or times by selecting alternate dates on the calendar.

If you are having trouble booking your appointment online, you can always call us, and we will be happy to help.

Log into your Online Booking account, then choose “Appointments”. Here you can see your Upcoming Appointments and cancel if needed. Please note that if multiple services were booked in one visit, cancelling one will cancel them all.

Or, you can always call us to change or cancel your appointment.

Please remember that you must cancel your appointment within 24 hours of your appointment time to avoid a cancellation charge per our cancellation policy.

Viva Day Spa + Med Spa require 24 hours notice for cancellations.  If you do not show up for your appointment, your credit card will be charged $75 for each missed appointment or late cancellations.  Please see our full cancellation policy.

Log into your Online Booking account, then choose “Change Your Password” under your profile. If you cannot log in, select the “forgot password?” option on the sign in screen.

Log into your Online Booking account, then click on the information you would like to update in your profile.

Please give us a call and we will be happy to help you with your online booking account.

Besides booking services, you can also see all your future appointments, your appointment history, Viva Gift Certificate balances, your account information and a list of our online services with descriptions.

Please give us a call if you need help. We’re standing by from 9am-9pm, 7 days a week!

At Viva, we believe in sharing the joy of relaxation with everyone. That’s why we’re delighted to introduce our Referral Program. Receive $25 in Viva credit for every friend referred, plus give $25 to them for their first visit!

Give $25 to a friend, get $25 after their first visit for your next service.

1. REFER A FRIEND

Share your unique referral code or invite your friends to experience our spa. Instructions on where to find your referral code are in the “How Do I Refer a Friend?” guide below.

2. THEY GET REWARDED

Your friend will receive a $25 credit to use toward their first visit

3. YOU GET REWARDED

Once your friend visits and enjoys their first treatment, you’ll receive a $25 credit to use on your next visit

1. Visit our online booking portal
2. When prompted to log in, enter your email or mobile number, check your messages for a 6-digit verification code, then input this one time password to access your account. If you are new to Viva, you will be prompted to create a new account
3. Navigate to your account by clicking the three line menu on your mobile device and then clicking your name. Or locate your name in the upper right hand corner on desktop
4. Click the “Referral Program” option in the menu of your account page
5. Copy and share your referral code to your nearest and dearest!
6. Watch your rewards add up as your friends book their first spa experience! There’s no limit to how many friends you can refer—so start spreading the word and enjoy the benefits of relaxation together.

Valid for new client referrals only. $25 will be applied to new, referred guests as a discount to their first transaction and is valid for any service but is not applicable to products or gift certificates.There is no cash value. Discount may be used any time, any day with no expiration but is non-transferable. Only one referral credit may be used per visit and cannot be used toward gratuity. Referral discount is not combinable with other discounts. Viva reserves the right to change referral program rewards at any time.

Once your friend visits and enjoys their first treatment, you’ll receive an email letting you know that you have a $25 credit to use on your next visit.

1. Visit our online booking portal
2. When prompted to log in, enter your email or mobile number, check your messages for a 6-digit verification code, then input this one time password to access your account. If you are new to Viva, you will be prompted to create a new account
3. Navigate to your account by clicking the three line menu on your mobile device and then clicking your name. Or locate your name in the upper right hand corner on desktop
4. Click the “Referral Program” option in the menu of your account page. Here you will see how many referral credits you have!

Simply book your appointment as usual and mention to the front desk staff at check out that you have a referral credit to use.

Your referral discount will then be applied to your next consecutive service instead.

A Viva Membership is a spa and med spa membership that makes taking care of yourself even more rewarding. Enjoy Viva Day Spa + Med Spa’s award-winning spa and med spa experiences with savings on every visit and exclusive benefits just for Members.

Your Membership payment goes into your personal Membership Bank to spend on any spa treatment, med spa service or product — all with your Member discount. Plus, enjoy Quarterly Member Perks, Complimentary Upgrades and more at all Viva locations in Austin, Round Rock and Dallas. Wherever you visit us, your Membership follows you.

If you’re ready to make taking care of yourself a priority, a Viva Membership is an easy way to commit to it. Your Membership Bank gives you the flexibility to spend across Viva’s menu — from spa treatments and med spa services to products — on what you want, when you want. You don’t have to visit every month to make it worthwhile. Use your balance as you go or let it build for a bigger treatment. Every dollar stays yours and never expires. And with your Member discount and exclusive benefits, your money goes even further.

Now that’s good Membership Math.

Most spa memberships focus on one type of treatment. A Viva Membership combines a day spa membership and med spa membership in one, so your Membership Bank and Member discount can be used for massages, facials, Botox and other med spa treatments at every Viva Day Spa + Med Spa location in Austin, Round Rock and Dallas. Instead of choosing between a massage membership, facial membership or Botox membership, Viva gives you the flexibility to enjoy it all with one Membership.

And your Member discount goes beyond treatments. You can even save on the premium skincare brands we use in our treatment rooms, including SkinCeuticals, skinbetter science and Eminence Organics.

Both Viva Memberships include a Membership Bank, savings on every visit, Quarterly Member Perks, Complimentary Upgrades, a Monthly Guest Pass and access to our Membership Concierge.

Essential Membership is $169/month or $1,859/year and includes a 10% Member discount on spa treatments, med spa services and products.

Signature Membership is $299/month or $3,289/year and includes our highest 15% Member discount on spa treatments, med spa services and products. Plus, signature Members get a Family Plan that lets you add one additional person and share your Membership Bank and benefits.

The biggest difference is how you pay and when your Membership Bank becomes available. Monthly Memberships are paid month by month, while Annual Memberships are paid upfront and include one month free.

Monthly Membership: Your Membership payment is deposited into your Membership Bank each month. Monthly Memberships begin with an initial 3-month commitment.

Annual Membership: Pay for 11 months and get the 12th month free, with the full 12-month value deposited into your Membership Bank from day one. That means you start with $2,028 with Essential or $3,588 with Signature to use whenever you’re ready.

Your Viva Membership is valid at all five Viva Day Spa + Med Spa locations in Austin, Dallas, and Round Rock. All of your Viva Membership details are linked to your account, so simply schedule your appointment at whichever location works best for you.

Your Membership payment is deposited directly into your personal Membership Bank at Viva to spend on any spa treatment, med spa service, or product with your Member discount. Unlike a use-it-or-lose-it spa membership, your unused balance rolls over month after month and never expires.

Your balance stays in your Membership Bank until you spend it — with no expiration dates and no fees.

• Monthly Members: Your Membership payment goes into your Membership Bank each month. Anything you don’t spend stays in your Bank. Your balance will continue growing month after month until you’re ready to use it.
• Annual Members: Your full 12-month Membership Bank is available from day one, so you can start using it right away. And because you pay for 11 months and get the 12th month free, your Bank starts with more than you paid. If you use your full Annual Membership Bank balance before your Membership year ends — way to say yes to self-care! Your Membership and all Member benefits continue through the full 12 months. You’ll simply pay separately for any additional treatments or products.

Use your Membership Bank as soon as you join, or let it build for larger purchases like Botox, laser hair removal services, or a full spa day.

If you ever cancel your Membership, your remaining Membership Bank balance is still yours to spend at Viva Day Spa + Med Spa. Always yours.

Your Membership Bank can be used toward any spa treatment, med spa service or product at Viva Day Spa + Med Spa. And you’ll receive your Member discount — 10% for Essential Members and 15% for Signature Members — every time you spend it.

Your Membership Bank covers just about everything at Viva Day Spa + Med Spa, with a few exceptions. It cannot be used toward gratuity, gift certificates, online retail purchases, pre-paid Treatment Series or Packages. Your Membership Bank also cannot be used to pay for another guest, unless that person has been added to your Signature Family Plan.

Never. Your Membership Bank balance never expires. If you cancel your Membership, your remaining balance moves to your Viva profile, and every dollar is still yours to spend at Viva Day Spa + Med Spa until you use it.

Your Member discount and most Membership benefits can be used seven days a week, including weekends, with no blackout dates. Quarterly Member Perks and Complimentary Upgrades are redeemable Monday through Thursday.

Every quarter, you’ll receive a Massage Perk, a Skincare Perk, and a Med Spa Perk — with select Double Perks you can enjoy twice. That adds up to 18 complimentary Member Perk uses throughout the year, valued at almost $1,200 annually. Quarterly Member Perks are redeemable any Monday through Thursday during that quarter. Use them all in a single visit to Viva or spread them out over the 3-month quarter — whichever you prefer.

We’ll send your unique Perk codes when you join, and again at the start of each new quarter.

Double Perks give you more of what you love. Select Quarterly Member Perks can be enjoyed twice within that same quarter any Monday through Thursday. Simply use the same Perk code twice.

October-December 2026

• Arnica or Magnesium Upgrade with any massage treatment*
• Facial Peel Upgrade with any facial treatment (excludes medical peels and VI Peel)

January-March 2027

• Hot Stone Upgrade with any massage treatment*
• Hydrafacial Lip or Eye Perk with any Glow & Go, Deluxe or High-Touch Hydrafacial

April-June 2027

• Magic Mint Scalp Treatment with any massage or Lavender Scalp Treatment with any massage or facial treatment

July-September 2027

• Warm Sugar Foot or Back Scrub with any massage treatment

*Exclusions apply. See Perk exclusions.

No. Quarterly Member Perks are valid during their designated calendar quarter and do not roll over. Any unused Perks expire at quarter’s end.

When you book a massage or facial Monday through Thursday, choose one complimentary $20 Member upgrade with each eligible treatment at any Viva location in Austin, Round Rock or Dallas. Getting a massage and facial in the same visit? Enjoy a complimentary upgrade with both.

Massage Upgrades:

• Hot Herbal Steam Towel Treatment
• Express Magic Mint Foot Reflexology
• Hand Hydration Treatment
• Foot Hydration Treatment

Facial Upgrades:

• Organic Facial Upgrade
• Hand Hydration Treatment
• Exfoliating Organic Lip Treatment
• Emollient Organic Eye Treatment

Just let us know which upgrade you’d like when you book online or reach out to your Membership Concierge at 512.668.1191.

Once per month, invite someone to join you at Viva and share your Member discount on their treatments and products. Schedule for two online or call your Membership Concierge at 512.668.1191 or email [email protected]. When you visit together, we’ll apply your Guest Pass at checkout. Your guest can pay for their visit, or you can treat them. Your Membership Bank, however, can only be used for your own treatments and products.

Your Guest Pass resets on the first of each month.

Signature Members can add one person to their Viva Membership — a partner, family member, or friend. You’ll be the primary Member, and your add-on Member enjoys the same Signature benefits you do: your 15% Member discount, access to your Membership Bank, Quarterly Member Perks, Monthly Guest Pass, and access to your Membership Concierge. Your add-on Member can book their own appointments and visit Viva on their own schedule.

To add someone to your Family Plan, reach out to your Membership Concierge at 512.668.1191 or [email protected].

As a Viva Member, you have exclusive access to a dedicated Membership Concierge team — a direct line to people who know the program and can help you get the most out of your Membership, from booking appointments to answering questions about your benefits. Your Membership Concierge is just a call or email away: 512.668.1191 or [email protected]. Reach out after hours and we’ll respond first thing when we’re back.

Your payment will process one month from the date you join. Need to adjust your billing date? Just reach out to your Membership Concierge and we can modify your payment cycle.

Some offers can be combined with your Member discount, while others cannot. Whenever two non-combinable Viva discounts, promotions or packages apply, we’ll make sure you receive the greater discount. For example, if an Essential member with a 10% Member discount receives a 15% Birthday discount, we’ll apply the greater 15% discount at checkout.

Quarterly Member Perks can be combined with your Member discount.

Allē points and Aspire Rewards may also be used toward eligible treatments along with your Member discount, subject to applicable program terms.

Your Membership Concierge can help you upgrade or downgrade your Membership tier. The change will take effect at your next billing cycle.

Yes, Monthly Members can pause or freeze their Membership once per year for up to two months after completing the initial three-month commitment. Your Membership Bank balance stays exactly as you left it. While your Membership is paused, you won’t be able to use your Membership Bank or Member discount. After two months, your Membership will automatically reactivate and monthly billing will resume.

To pause your Membership, reach out to your Membership Concierge at 512.668.1191 or [email protected].

Monthly Memberships have an initial 3-month commitment. After your initial commitment period, you can cancel your Membership at any time. Annual Memberships can be cancelled at any time. We handle cancellations personally — not online — so we can make sure everything is taken care of for you.

To cancel, reach out to your Membership Concierge at 512.668.1191 or email [email protected].

If you cancel your Viva Membership, any remaining balance in your Membership Bank moves to your Viva profile and is still yours to use toward treatments and products at Viva Day Spa + Med Spa. You can view your balance anytime by logging in to your Viva account online or through the Viva mobile app. While your balance is still yours to spend, your Member discount, benefits and perks end when your Membership is cancelled.

Viva Membership payments and remaining balances are non-refundable.

Your Membership Concierge team is always happy to help, whether you have questions about billing, booking or making the most of your Member benefits. Call 512.668.1191 during business hours, or email [email protected] anytime.