Membership Payments & Membership Bank: Membership payments are non-refundable and are deposited into your personal Membership Bank to be applied toward spa treatments, med spa services and retail products purchased in-location at any Viva Day Spa + Med Spa. Membership Bank balances may not be used toward gratuity, gift certificates, prepaid Treatment Series, or online retail purchases.
Membership Commitment: Monthly Memberships require an initial 3-month commitment. After the initial commitment has been fulfilled, Monthly Memberships may be cancelled at any time. Annual Memberships are prepaid for a 12-month Membership term.
Member Discounts: Essential Members receive a 10% Member discount, and Signature Members receive a 15% Member discount on eligible spa treatments, med spa services and products. Member discounts may not be combined with certain Viva discounts, promotions, packages or other offers. When two non-combinable offers apply, the greater discount will be honored. Quarterly Member Perks may be combined with Member discounts. Allē points and Aspire Rewards may be used toward eligible treatments along with Member discounts, subject to applicable program terms.
Freezing Your Membership: After the initial 3-month commitment, Monthly Members may freeze their Membership once per year for up to two consecutive months. The entire Membership is frozen: Members do not have access to Member discounts or their Membership Bank balance during the freeze period. Auto-billing resumes automatically at the end of the freeze period.
Cancellations: Monthly Memberships may be cancelled after the initial 3-month commitment period is fulfilled. Annual Memberships are prepaid for a 12-month Membership term and may be cancelled at any time. Cancellations must be processed by contacting your Membership Concierge after the initial commitment period is fulfilled. Upon cancellation, any remaining Membership Bank balance moves to your Viva profile and remains yours to use at Viva Day Spa + Med Spa with no expiration. Member discounts, benefits and perks end when your Membership is cancelled. Membership payments and remaining balances are non-refundable.
Quarterly Member Perks: Quarterly Member Perks are available to active Viva Members and are valid Monday through Thursday during the designated calendar quarter. Unused Quarterly Member Perks do not roll over and expire at the end of the quarter. Select Double Perks may be redeemed twice during their designated quarter. Quarterly Member Perks and participating treatments are subject to change.
Complimentary Member Upgrades: Members may receive one complimentary upgrade with each eligible massage or facial treatment, Monday through Thursday. Complimentary Member Upgrades and participating treatments are subject to change.
Modifications: Viva Day Spa + Med Spa reserves the right to modify Membership benefits, pricing, and these Terms & Conditions with reasonable notice.
Contact: For questions, contact your Membership Concierge at 512.668.1191 or [email protected].