Category Archives: Online Booking FAQs

If I need help with on-line booking, what should I do?

Please call us at (512) 300-2256 if you need help. We’re standing by!

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What else can I view through the on-line booking website?

Besides booking services, you can also see all your future appointments, your history of services for the past 3 months, Viva Gift Certificate balances, your account information and a list of our on-line services with descriptions.    

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If I am having trouble logging in, what should I do?

Please call us at (512) 300-2256 and we will be happy to help you with your on-line booking account.

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How can I update my information?

You can update your name, phone number, email address, birthday, reminder settings and password as well as add or delete a credit card by clicking the hamburger menu on the top right of the screen. Choose “Profile” and click on the … Continue reading

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How can I change my password?

You can change your password by clicking the hamburger menu on the top right of the screen. Choose “Profile” and click on “Change Your Password”.

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What happens if I do not show up for my appointment?

We require 24 hours notice for cancellations of treatments.  If you do not show up for your appointment, your credit card will be charged for the full amount for all missed appointments or late cancellations.  Please see our full cancellation policy.

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How do I cancel or change an appointment that I booked on-line?

Once you have booked your appointment through our on-line booking system, you cannot cancel or change it using our on-line booking system. You must call us at (512) 300-2256 to change or cancel your appointment. Please remember that you must … Continue reading

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Where can I find descriptions of services or packages?

You can find descriptions to any services that we offer on line by clicking the “i” next to the service. A pop up window will appear with the service description.

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What if the specific service time that I want is not available?

If no times are available on the date you selected, you can check availability for other days and/or times by selecting “Custom” in the “Schedule a Date and Time” section of the On-Line Booking process. This will allow you to … Continue reading

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What if I can’t find a specific service that I want to book on-line?

Not all services that we offer are available to book through our on-line booking system. Please call us at (512) 300-2256 to book any service that you cannot find through our on-line booking system.

Posted in Online Booking FAQs

What if I want to reserve services for multiple people?

If you would like to book more than one person, it may be easier to do so by calling the spa and speaking to one of our concierges to ensure that you are scheduled correctly. Please call us at (512) … Continue reading

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What if I want to reserve multiple services?

To reserve multiple services or consecutive appointments on a the same day: After you select your first service and employee, click “Add Another Service” to select a second service. Repeat to select any additional services. To reserve services on an … Continue reading

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How do I view a reservation I booked online?

Log into your account via the On-Line Booking button on the Viva website. Click on the hamburger menu on the top right of the screen. Choose “Profile” and click on “Appointments”.  You can see your Upcoming Appointments and Appointment History* by … Continue reading

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What information will I have to provide if I am creating a new client account?

Just the basics: First name, last name, gender, phone number, email address, birthday, credit card information and billing address.

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How do I create a customer account for On-Line Booking?

You can create an On-Line Booking account by going to www.vivadayspa.com and clicking on the Book-On-Line button for the location* that you would like to schedule. Click on Login on the top right of the page and select the “Sign … Continue reading

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